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Eliances Heroes

Oct 4, 2022

Eric and Jake get into the nitty-gritty of onshore, nearshore, and offshore outsourcing, working with freelancers, and more in this episode of the Contact Center Cactus Chat.


Sep 26, 2022

Eric and Jake talk more about working from home and what its future looks like. How both the Contact Center outsourcers and the agents are able to adapt and innovate in this kind of work system in this episode of Contact Center Cactus Chat.


Sep 12, 2022

Eric and Jake sit down to talk about how having their agents work from home has benefitted their company, and what this setup could look like in the future in this episode of the Contact Center Cactus Chat.


Sep 7, 2022

In Part 2, Jake and Eric give us an even more in-depth look into what goes on behind the scenes at outsourcing companies like Pac Biz,addressing business challenges in hiring,training,staffing and more.


Aug 24, 2022

Eric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin.